Die Region Australien/Ozeanien/en: Unterschied zwischen den Versionen

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(Die Seite wurde neu angelegt: „==== Five stars in Australia ==== The white goods of both BSH brands have since become established names in the region. Bosch dishwashers won an Australian energy-saving award in 1989. At the time, they were the only dishwashers on the Australian market to receive five (out of six possible) stars.<ref>BSH Group Archive, A05-0012, inform 1989/3, page 11.</ref> The entry into the Chinese market in 1994 paved the way for further development in the Asia-Pacif…“)
 
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[[file:BSH AUS.jpg|thumb|2004 to 2008: Entrance to BSH Home Appliances Pty. Ltd. housed in Clayton, a suburb of Melbourne. In 2017, the company moved to the nearby grounds of the parent company Bosch. (Quelle: BSH Mediapool)|500x500px]]
[[file:BSH AUS.jpg|thumb|2004 to 2008: Entrance to BSH Home Appliances Pty. Ltd. housed in Clayton, a suburb of Melbourne. In 2017, the company moved to the nearby grounds of the parent company Bosch. (Quelle: BSH Mediapool)|500x500px]]
In 1978, BSH<ref>BSH was founded in 1967 as Bosch-Siemens Hausgeräte GmbH - BSHG for short. In 1998, the name was changed to BSH Bosch und Siemens Hausgeräte GmbH, with the new short form BSH. Since the sale of the Siemens shares in BSH to Robert Bosch GmbH the company’s name is now BSH Hausgeräte GmbH, but still BSH for short.</ref> sent off a container filled with dishwashers from the Dillingen plant on its long journey to the other side of the world. The first container load of its kind, it reached its destination in Australia safe and sound.<ref>BSH Group Archive, A05-0006, inform 1983/1, page 15.</ref> This anecdote shows how the Bosch and Siemens Hausgeräte brands were already being exported to Australia and New Zealand in the early decades after BSH was founded. 


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In 1978, BSH<ref>BSH was founded in 1967 as Bosch-Siemens Hausgeräte GmbH - BSHG for short. In 1998, the name was changed to BSH Bosch und Siemens Hausgeräte GmbH, with the new short form BSH. Since the sale of the Siemens shares in BSH to Robert Bosch GmbH the company’s name is now BSH Hausgeräte GmbH, but still BSH for short.</ref> sent off a container filled with dishwashers from the Dillingen plant on its long journey to the other side of the world. The first container load of its kind, it reached its destination in Australia safe and sound.<ref>BSH Group Archive, A05-0006, inform 1983/1, page 15.</ref> This anecdote shows how the Bosch and Siemens Hausgeräte brands were already being exported to Australia and New Zealand in the early decades after BSH was founded.
Von hier aus wird 2004/2005 der Aufbau weiterer Standorte in Australien und Neuseeland organisiert.<ref>BSH-Konzernarchiv, A01-0022, Geschäftsbericht 2004, S. 7.</ref> Die BSH besitzt eine australische Vertriebsgesellschaft, die BSH Home Appliances Pty. Ltd., mit Sitz in Clayton, im Bundesstaat Victoria. Außerdem organisiert die BSH Home Appliances Ltd., eine Tochtergesellschaft in Auckland, den Vertrieb in Neuseeland.<ref>https://www.bsh-group.com/company/bsh-worldwide (abgerufen am 30.08.2017)</ref>
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==== Five stars in Australia ====
The white goods of both BSH brands have since become established names in the region. Bosch dishwashers won an Australian energy-saving award in 1989. At the time, they were the only dishwashers on the Australian market to receive five (out of six possible) stars.<ref>BSH Group Archive, A05-0012, inform 1989/3, page 11.</ref> The entry into the Chinese market in 1994 paved the way for further development in the Asia-Pacific region. This development was coordinated from Singapore.<ref>The representative office was founded in 1996. It later became a subsidiary and eventually the Regional Headquarters. BSH Group Archive, A01-0013, Business Report 1995, page 6.</ref> In 2004, two BSH subsidiaries were founded in Australia and New Zealand. <ref>BSH Group Archive, A05-00276, inform 2004/3, page 5.</ref> BSH Home Appliances Pty Ltd. is based in Clayton, Victoria. BSH Home Appliances Ltd. in Auckland is responsible for sales in New Zealand.


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==== Follow the Sun ====
==== Follow the Sun ====
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There is fierce competition in the Australian home appliance market.<ref>BSH Group Archive, A01-0016, Business Report 1998, page 10.</ref> Nevertheless, BSH managed to triple its revenue between 2005 and 2015. One of the contributing factors to this success was the continuous improvement of the service offered by the Australian BSH subsidiary. In 2015, the “Follow the Sun” service project was established. This project provided 24/7 access, five days a week, to customer service in Australia. The moment the call center in Melbourne closes (6:00 p.m. local time, 3:00 p.m. on the west coast), colleagues in the UK take over the call center service. In turn, the BSH service employees in Australia support their colleagues in the UK when they are overloaded – primarily online. The number of service requests submitted via social media is on the increase.<ref>BSH Group Archive, A01-0035, Business Report 2015, page 13.</ref>
Auf dem australischen Hausgerätemarkt herrscht ein harter Wettbewerb.<ref>BSH-Konzernarchiv, A01-0016, Geschäftsbericht 1998, S. 10.</ref> Dennoch kann die BSH ihren Umsatz zwischen 2005 und 2015 verdreifachen. Das gelingt unter anderem durch kontinuierliche Verbesserung des Services der australischen BSH-Tochter. 2015 wird schließlich das Service-Projekt "Follow the Sun" gegründet, durch das eine 24-Stunden-Erreichbarkeit des Kundendienstes in Australien an fünf Tagen die Woche möglich wird. In dem Moment, in dem das Callcenter in Melbourne schließt (18 Uhr, nach Westküstenzeit 15 Uhr), übernehmen die Kollegen aus Großbritannien den Callcenter-Dienst. Im Gegenzug unterstützen die australischen BSH-Service-Mitarbeiter die Kollegen aus Großbritannien, wenn es dort zu Überlastungen kommt - überwiegend online. Denn immer mehr Anfragen erreichen den Service über die sozialen Medien.<ref>BSH-Konzernarchiv, A01-0035, Geschäftsbericht 2015, S. 13.</ref>
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== Einzelnachweise ==
== Notes ==
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Aktuelle Version vom 6. September 2023, 09:57 Uhr

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2004 to 2008: Entrance to BSH Home Appliances Pty. Ltd. housed in Clayton, a suburb of Melbourne. In 2017, the company moved to the nearby grounds of the parent company Bosch. (Quelle: BSH Mediapool)

In 1978, BSH[1] sent off a container filled with dishwashers from the Dillingen plant on its long journey to the other side of the world. The first container load of its kind, it reached its destination in Australia safe and sound.[2] This anecdote shows how the Bosch and Siemens Hausgeräte brands were already being exported to Australia and New Zealand in the early decades after BSH was founded.

Five stars in Australia

The white goods of both BSH brands have since become established names in the region. Bosch dishwashers won an Australian energy-saving award in 1989. At the time, they were the only dishwashers on the Australian market to receive five (out of six possible) stars.[3] The entry into the Chinese market in 1994 paved the way for further development in the Asia-Pacific region. This development was coordinated from Singapore.[4] In 2004, two BSH subsidiaries were founded in Australia and New Zealand. [5] BSH Home Appliances Pty Ltd. is based in Clayton, Victoria. BSH Home Appliances Ltd. in Auckland is responsible for sales in New Zealand.

Follow the Sun

There is fierce competition in the Australian home appliance market.[6] Nevertheless, BSH managed to triple its revenue between 2005 and 2015. One of the contributing factors to this success was the continuous improvement of the service offered by the Australian BSH subsidiary. In 2015, the “Follow the Sun” service project was established. This project provided 24/7 access, five days a week, to customer service in Australia. The moment the call center in Melbourne closes (6:00 p.m. local time, 3:00 p.m. on the west coast), colleagues in the UK take over the call center service. In turn, the BSH service employees in Australia support their colleagues in the UK when they are overloaded – primarily online. The number of service requests submitted via social media is on the increase.[7]


Notes

  1. ↑ BSH was founded in 1967 as Bosch-Siemens Hausgeräte GmbH - BSHG for short. In 1998, the name was changed to BSH Bosch und Siemens Hausgeräte GmbH, with the new short form BSH. Since the sale of the Siemens shares in BSH to Robert Bosch GmbH the company’s name is now BSH Hausgeräte GmbH, but still BSH for short.
  2. ↑ BSH Group Archive, A05-0006, inform 1983/1, page 15.
  3. ↑ BSH Group Archive, A05-0012, inform 1989/3, page 11.
  4. ↑ The representative office was founded in 1996. It later became a subsidiary and eventually the Regional Headquarters. BSH Group Archive, A01-0013, Business Report 1995, page 6.
  5. ↑ BSH Group Archive, A05-00276, inform 2004/3, page 5.
  6. ↑ BSH Group Archive, A01-0016, Business Report 1998, page 10.
  7. ↑ BSH Group Archive, A01-0035, Business Report 2015, page 13.
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