Privacy policy

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Data Protection Information

About us and our website

We, BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, operate this website. Please use the contact information provided on the Imprint page to contact us. If you get in touch with us, we will store and process the information you provide for the purpose of handling your enquiry and any follow-up questions. We are permitted to process data in this context by law (article 6(1b) of Regulation (EU) 2016/679). We will delete your information once your enquiry has been handled.


Our guiding principles

We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.


What we log as standard

You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".


How we process your data (logs)

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

  • The date of the access
  • The time of the access
  • The URL of the linking website
  • The files accessed
  • The volume of data transferred
  • The browser type and version
  • The operating system
  • The IP address (anonymised)

Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely. It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (article 6(1f) of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted. We always store log data separately from other data collected that relates to the use of our website.


Your rights

Should you have cause for complaint, you can find an outline of your rights below. To exercise your rights, please use the Customer Data Request Webform on https://datarequest.bsh-group.com/


Your right to information about your data

We will provide you with information about the data we hold about you on request.


Your right to correct and complete your data

We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.


Your right to delete your data

We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.


Your right to have your data blocked

In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.


Your right to withdraw consent

You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.


Your right to object to the processing of your data

You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.


Your right to appeal to a regulatory authority

You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below). Bavarian Data Protection Authority (BayLDA) - https://www.lda.bayern.de


Your point of contact for all questions relating to data protection

If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly: BSH Hausgeräte GmbH Data Protection Officer Carl-Wery-Str. 34 81739 Munich, Germany Data-Protection@bshg.com


Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website. Valid from: 25.05.2018 Version: DPI_1.0.2_1.0